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Voice Provisioning
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1st Level – Assigned IPC or Project Manager |
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2st Level – < 24 hours |
Ross Spero |
Voice Activations Lead |
206-239-5226 |
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3rd Level – 24-48 hours |
Dathan Myers |
Voice Activations Sr. Manager |
206-239-5208 |
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4rd Level – 48-72 hours |
Nathan Wilkes |
Director, Voice Activations |
206-239-5209 or (M) 206-245-2592 |
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5th Level – 72 + hours |
Jim Smith |
SVP, Voice Operations & Account Management |
206-748-3223 or (M) 916-599-9556 |
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Access Provisioning
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1st Level – Assigned IPC or Project Manager or Channel Tier 1 Support 888-443-2196 |
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2st Level – < 24 hours |
Provisioning Team |
customercare@megapath.com or 512-241-7780 opt 1 |
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3rd Level – 24-48 hours |
Lead Provisioning |
provisioning_priority@megapath.net or 512-241-7780 opt 2 |
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4rd Level – > 48 hours |
Manager, Provisioning |
ccmanagerescalationsaccess@megapath.com or 512-241-7780 opt 3 |
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5th Level – 24- 72 hours |
Zaeem Butt |
Director, Provisioning |
512-241-7571 (M) 714-624-6239 |
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6th Level – 72 hours + |
Steve Guastella |
SVP, Engineering & Operations |
512-794-6134 (M) 512-784-3230 |
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Customer Support
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1st Level – Channel Tier 1 Support Team – 866-443-2196 Provisioning: 8AM – 8PM Pacific M-F Repair: 24/7/365 Support |
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2st Level – < 24 hours |
Rebecca Ross |
Partner Support Lead (Post Install, Repair, VIP Support) |
720-670-2108 |
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3rd Level – 24-48 hours |
Gina Kennedy |
Partner Support Manager |
720-670-2245 |
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4rd Level – 48-72 hours |
Tom Valaski |
VP, Operations |
720-670-2213 |
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Billing Escalations - Legacy MegaPath
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1st Level – 8AM – 11 PM EST M-F |
SMB Billing Support |
1-877-634-2728 option 6 |
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2nd Level – SMB Billing Supervisor |
Jeannette Burris |
925-201-2653 |
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3rd Level – Billing Director |
Tina Murphy |
925-201-2549 |
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4rd Level – Executive Escalations |
DL Executive Escalations |
408-216-8306 |
Sales Escalations
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1st Level – Assigned Sales Rep – 6444quotes@megapath.com |
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2nd Level – Sales for MBE |
Jonathan Hart |
925-201-2540 |
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3rd Level – Channel Manager |
Lewis Hill |
310-683-2640 or (M) 310-930-3342 |
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4rd Level – VP Channel |
Eric Beller |
206-902-5325 or (M) 206-992-4380 |
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5th Level – SVP Sales |
Chris Gellos |
206-902-5308 |
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