Voice Provisioning

1st Level – Assigned IPC or Project Manager

 

2st Level –  < 24 hours

Ross Spero

Voice Activations Lead

Ross.Spero@megapath.com

206-239-5226

3rd Level – 24-48 hours

Dathan Myers

Voice Activations Sr. Manager

Dathan.Myers@megapath.com

206-239-5208

4rd Level – 48-72 hours

Nathan Wilkes

Director, Voice Activations

Nathan.Wilkes@megapath.com

206-239-5209 or (M) 206-245-2592

5th Level – 72 + hours

Jim Smith

SVP, Voice Operations & Account Management

Jim.Smith@megapath.com

206-748-3223 or (M) 916-599-9556

Access Provisioning

1st Level – Assigned IPC or Project Manager or Channel Tier 1 Support 888-443-2196

 

2st Level –  < 24 hours

Provisioning Team

customercare@megapath.com or 512-241-7780 opt 1

3rd Level – 24-48 hours

Lead Provisioning

provisioning_priority@megapath.net or 512-241-7780 opt 2

4rd Level – > 48 hours

Manager, Provisioning

ccmanagerescalationsaccess@megapath.com or 512-241-7780 opt 3

5th Level – 24- 72 hours

Zaeem Butt

Director, Provisioning

zaeem.butt@megapath.com

512-241-7571 (M) 714-624-6239

6th Level – 72 hours +

Steve Guastella

SVP, Engineering & Operations

Steve.guastella@megapath.com

512-794-6134 (M) 512-784-3230

Customer Support

1st Level – Channel Tier 1 Support Team – 866-443-2196  Provisioning:  8AM – 8PM Pacific M-F  Repair:  24/7/365 Support

 

2st Level –  < 24 hours

Rebecca Ross

Partner Support Lead (Post Install, Repair, VIP Support)

rebecca.ross@megapath.com

720-670-2108

3rd Level – 24-48 hours

Gina Kennedy

Partner Support Manager

gina.kennedy@megapath.com

720-670-2245

4rd Level – 48-72 hours

Tom Valaski

VP,  Operations

tom.valeski@megapath.com

720-670-2213

Billing Escalations - Legacy MegaPath

1st Level – 8AM – 11 PM EST M-F

SMB Billing Support

 channelpartnerbillingescalations@megapath.com

1-877-634-2728 option 6

2nd Level – SMB Billing Supervisor

Jeannette Burris

jburris@megapath.com

925-201-2653

3rd Level – Billing Director

Tina Murphy

tmurphy@megapath.com

925-201-2549

4rd Level – Executive Escalations

DL Executive Escalations

executiveescalations@megapath.com

408-216-8306

Sales Escalations

1st Level – Assigned Sales Rep – 6444quotes@megapath.com

2nd Level – Sales for MBE

Jonathan Hart

jonathan.hart@megapath.com

925-201-2540

3rd Level – Channel Manager

Lewis Hill

Lewis.Hill@megapath.com

310-683-2640 or (M) 310-930-3342

4rd Level – VP Channel

Eric Beller

Eric.Beller@megapath.com

206-902-5325 or (M) 206-992-4380

5th Level – SVP Sales

Chris Gellos

Chris.Gellos@megapath.com

206-902-5308