Sales Support Coordinator needed for dynamic, San Diego 
based communications master agency. 


We are a leading nationwide sales partner for Sprint Nextel, 
Qwest, MCI, Global Crossing, Savvis, Raindance, and other top
performing telecom/datacom and wireless providers. This is a 
performance culture and we are looking for the unique individual 
who understands the indirect sales channel, or has an excellent 
track record supporting business telecom customers.  

The company, founded in 1991, has an outstanding reputation 

for leadership, innovation, integrity and a superior talent pool.

We offer a desirable working environment, competitive

compensation and benefits for the right candidate.

We are seeking a bright, energetic and highly motivated 

individual to fill a key Sales and Pricing Support position.  This

position will serve as a liaison between Sales Agents nationwide, 

and our carrier partners so a strong understanding of carrier 

services; pricing dynamics, sales and marketing support are highly

desired.  Successful candidates will possess a drive to deliver an 

exceptional experience in a fast-paced business environment.

Specific day-to-day responsibilities will include: 

·          Provide sales support information to agents by responding

to a diverse need for product and pricing assistance 

·          Act as a liaison between the carriers and the agents 

·          Provide information on carrier pricing, products and 

promotions as well as prioritizing pricing issues.

·          Support new partner on-boarding process through

training on internal processes, website functionality

and carrier pricing and customer support processes. 

·          Attendence and input at onsite meetings and offsite 

trainings and events. 

·          Perform other tasks and special projects as required.

Quote Responsibilities 

·          Assist in opportunity development. 

·          Take ongoing training on Carrier products, processes, 

and issue resolution

·          Present templated pricing to agents

·          Track and report growth of completed sales 

·          Track sale’s life cycle to ensure satisfactory completion 

·          Provide problem resolution and escalations as necessary to 

achieve a satisfactory outcome.

·          Maintain product, promo and pricing updates per carrier 

·          Interact with IT staff to maintain updated info on website 

Additional Team Support Assistance

Address inquiries regarding paperwork and processes,

Provide agents with contract and order forms, 

Confirm accuracy of completed paperwork

Assist with order submission

Monitor and assist with problem resolution during order provisioning.  

Manage Agent post sale issues, including:

·          Service issues

·          Changes

·          Upgrades

·          Renewals

Provide back-up support as needed to the Agent 

Support department 

Education and Experience requirements: 

·          Telecom and indirect channel support experience preferred 

·          Technical degree or equivalent work experience.  

·          Excellent communication, presentation, writing capabilities

·          Excellent customer relations and communications skills and 

experiences. 

·          Minimum 2 years of customer service experience. 

·          Proficiency in computer usage, the Internet, the Microsoft Office 

suite of applications. 

·          Must have the ability to learn Carrier specific systems and 

industry specific software programs.