General Questions
How do I
up-grade the firmware?
1. Download the appropriate file
2. Connect to the router with Wi-Fi or
Ethernet
3. Go to your device's login page
(http://192.168.0.1).
4. Select the 'Tools' tab on the top, then
the 'Firmware' menu on the left.
5. In the 'Firmware Upgrade' section, click
'Browse'
6. Browse for the downloaded file then click
'Open'
7. Click the upload button
8. Do not turn off or unplug the device
while it is upgrading
9. The upgrading process should take a few
minutes
Do I need the
latest firmware for my device to work?
You may not need the latest firmware to
make your device work properly. However, it
is recommended that you update your firmware
to the newest version for improved support
for new and existing devices. In some cases, your phone or modem may
not be supported on an older version of
firmware. Check the supported device list at
http://www.cradlepoint.com to ensure the
device you are using with your PHS300 is
supported.
What devices are
supported on the router?
For current devices, check the
CradlePoint Website and review the
hardware compatibility lists for the
latest device support.
My Device is
supported, but doesn't work when I plug it
in.
There are several things you need to
ensure for your device to work.First, make sure you have the latest
firmware installed on your router.Second, ensure you have the "tethered
data" plan. Some providers offer multiple
levels of data service for PDA and Smart
phone devices. You need to ensure you can
connect it to a computer and use it to
connect to the internet.Third, make sure your phone or modem is
activated. New devices need to be activated
either at a store, or using the connection
manager software provided by your cellular
carrier.
What is WiPipe
Technology?
WiPipe™ Technology is a set of
proprietary algorithms and functions that
help to efficiently manage bandwidth,
provide additional security, and make
CradlePoint products easier to use. For the full definition of WiPipe
Technology,
click here.
Do I have to
enable WiPipe Technology?
WiPipe is built into CradlePoint products
and is an "always on" feature. It is one of
the benefits that you receive by purchasing
a CradlePoint product.
WiPipe will always be active to improve
your experience.
I upgraded my
software and now my router will not boot.
If your device is not working properly after
an upgrade, you may need to perform a
factory reset:
1. Ensure the router is powered off.
2. Press and hold the reset button.
3. Continuing to hold the reset button, plug
the device into a power source.
4. Release the reset button when the lights
flash (Approximately 5 - 10 seconds).
5. The router will restart and be available
on the default settings SSID.
I cannot connect to the router. What should I
do?
Check to make sure your wireless
connection on your computer is enabled. To
minimize the chance of problems, make sure
you have the latest firmware installed on
your router, and download the latest drivers
for your wireless adapter.
What is the
default password for the router?
It is the last 6 characters of the MAC
address, all in lower case.
Where is the label
with MAC address, SSID and Serial number
information?
For the CTR350, the label should be on
the bottom of the unit. For the PHS300, the label is in the
battery compartment of the unit. It is
covered by the battery itself so you will
need to remove the battery to access the
label.
Do I still need to
use my Connection Manager Software?
You will not need to use the software to
connect with a router. It is recommended you
leave the software installed in case you
need to use it for updates to your phone or
modem, or incase you damage your router.
How do I factory
reset a router?
Factory
resetting a router will erase all of the
settings on your router and return them to
the values that were set by the factory.
Note that this will any changes you may have
made to your router.
1. Ensure the router is powered off.
2. Press and hold the reset button.
3. Continuing to hold the reset button, plug
the device into a power source.
4. Release the reset button when the lights
flash (Approximately 5 - 10 seconds).
5. The router will restart and be available
on the default settings SSID.
What IP address
does the router use?
By default, the router will use
192.168.0.1 and 192.168.0.2. So no computer
or other device can use those IP address. By
default, the router will always occupy the
first 2 available IP addresses of any range.
How Do I get my
Windows Mobile device connected?
Sprint Phones Running Windows
Mobile (Excluding HTC):
Verify you have the "Phone As Modem (PAM)"
plan from Sprint. You need to have this plan
to enable the tethering capability the
router requires. If you have recently added the PAM plan,
make sure to update the internet profile. To
do this, take your mobile phone and click on
Start->Settings->Vision PCS->Update profile.
Note that the name "Vision PCS" is the
current name of the profile and is subject
to change by Sprint at any time.
Sprint HTC Phones Windows
Mobile:
Verify you have the "Phone As Modem (PAM)"
plan from Sprint. You need to have this plan
to enable the tethering capability the
router requires.
If you have recently added the PAM plan,
make sure to update the internet profile. To
do this, take your mobile phone and click on
Start->Settings->Phone->Services, Then click
on Internet->Get Settings->Update.
Other Windows Mobile Phones:
To ensure the device can connect, you will
need to make sure the port on the Windows
Mobile phone is configured properly. Some phones will have a "USB to PC"
setting, make sure it is set to advanced.
If your device has a connection option in
the settings menu, make sure the USB
connection is set to ActiveSync RNDIS. All phones should have a connection setup
by default.
For all Windows Mobile Phones:
All phones need to be running the internet
connection software and it is usually
located in either the Start menu or under
the \windows directory using the file
browser. The default file name of the sharing
software is IntShrUI.exe. When running this
program, make sure that USB connection is
selected for connection type and make sure
click connect before you plug into the
router. The status will say "Check USB
connection" and at that point you should
plug the device into the router. If the connection comes up but you are
unable to surf, check Status->Device Info to
be sure IP address of Windows Mobile device
doesn't conflict with Gateway Address of our
Router (192.168.0.1). There are two ways to fix this, but we
recommend changing your routers IP address.
To change this, connect to the router, and
go to the "Basic" tab and then the "LAN"
menu. There, change the IP address from
192.168.0.1 to 192.168.1.1. The Windows Mobile RNDIS Internet sharing
uses large amounts of battery so be sure you
have the included USB and or Power cable for
your device and make sure that the phones
battery application shows it is charging. To ensure the longest battery life, make
sure you disable non-essential features on
your device such as Wi-Fi and Bluetooth.
Where is the
hardware revision number located?
The Hardware Version is on the label that is
located either in the battery compartment or
directly on the bottom of the router.
The hardware version is designated by
either "Version X.X", "H/W Rev. X.X" or "H/W
Revision X.X".
Do CradlePoint
routers support bridging?
Currently, CradlePoint routers do not
support bridging. Bridging is a method of
passing the Public IP address from the EVDO
or HSPA device to a networked computer or
device other than the router.
Why won't my
Blackberry connect?
Users with a Blackberry may have to enter
the "modem password" that can be set on the
Blackberry. This password is independent of the lock
password typically associated with using
your Blackberry. In the router, you can go
to the Advanced tab, then to the Modems
Settings menu and enter your password there. The router will enter your password prior
to dialing so that your Blackberry will
connect properly.
Remote Management
and other network services don't work for
me! Why?
When trying to connect to your router
over the internet, or trying to forward
services like remote cameras or devices, the
internet relies on IP addresses and ports to
connect to those devices. Many carriers block certain ports. Port
80 for example, which is used by internet
browsers, is commonly blocked and it makes
it so that you cannot connect to your router
remotely. With port forwarding in the router, you
can bypass some of these problems by using
an open port and then redirecting it to a
private port. Each carrier may block certain ports and
you will need to contact the cellular
provider to determine which ports are open
and which ports are closed.
Why can't I see my
router using Windows XP and WPA/WPA2?
Windows XP can't support WPA and WPA2 unless
you have specific hot fixes installed.
Please refer to the following support
articles from Microsoft to install the
appropriate updates for Windows XP.
http://support.microsoft.com/kb/917021
http://support.microsoft.com/kb/893357
CTR350 Questions
Where is the reset
button on the CTR350?
The reset button is located in back of
the unit next to the WAN port.
PHS300 Questions
How can I
determine the battery charge level in my
PHS300?
The battery LED is green when charged and
operational. The battery LED flashes red when the
battery power drops below a fixed level.
During this state, the LED simply tells you
that power dropped below this level. This
can be due to extra power draw in low signal
areas or due to increased PHS300 processor
operations. As the battery charge depletes, the
blinking becomes more frequent. When the LED
becomes solid red, you have less than 5
minutes of power remaining.
How long does the
battery on the PHS300 last?
This is dependant on the signal quality
and type of coverage your phone has. In
strong signal areas, it will last
approximately 2 hours. In areas with low
signal quality, it will drain more quickly.
The battery in my
PHS300 is very difficult to remove. Is this
normal?
Yes, the battery is purposely designed to
fit very tightly into the device to ensure
the power connection remains constant during
battery use.
Where is the reset
button on the PHS300?
The reset button is located in the
battery compartment under the battery cover.
The button is completely accessible without
removing the battery.
MBR1000 Questions
What is the WPS
button and What does it do?
WPS stands for "Wi-Fi Protected Setup."
When you push the WPS button, the router
goes into setup mode for 90 seconds in which
time, it looks for other WPS devices that
are also in setup mode. When they find each
other, they setup WPA-Personal Security
between the 2 Wi-Fi devices. Additionally, WPS can be setup using a
PIN method. The pin number for the MBR1000
is on the label on the bottom of the unit.
Please follow the documentation of your
Wi-Fi adapter to correctly setup WPS.
What is the SGNL
button and what does it do?
The signal button gives you the signal
strength for the attached modem. Once in
Signal Mode, you can add and remove modems
to get signal strengths off multiple modems.
For Firmware Version 1.2 and later:
1. Press and hold the SGNL button for 5
seconds.
2. The SGNL button LED will light the button
green.
3. *After a few seconds, the last 4 LED
indicators will show signal strength.
4. Press the SGNL button to return to normal
operation.
*The modem will be connected and signal
strength requested. It can take up to 30
seconds for a device to display signal
strength.
The last 4 bars (right most 4) will show
signal status in levels of half bars. A
solid LED indicates a full bar, and a
blinking LED indicates half a bar. 4 bars
denote excellent signal, 0 bars denotes poor
signal.
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